- Abuse and Neglect
Organizations to whom you can report suspected cases of abuse. Also, organizations who provide services designed to protect older persons from neglect, exploitation, or abuse. Neglect, exploitation and abuse are defined as: "The willful infliction of injury, unreasonable confinement, intimidation, or cruel punishment resulting in physical harm, pain, or mental anguish, or deprivation by a person, including a caregiver, of goods or services that are necessary to avoid physical harm, mental anguish, or mental illness."
- Adult Day Care
Care for dependent adults, provided in a supervised, protective, group setting during some portion of a twenty-four hour day. Typical services offered in adult day care settings include social and recreational activities, counseling, meals, rehabilitation, help with taking medications, and help with personal care. The services offered by adult day care centers vary, with some providing more hands-on care than others.
- Adult Day Treatment
Intense counseling services provided in a partial-hospitalization setting.
- Adult Education
Providing formal or informal opportunities for individuals to acquire knowledge, experiences, or skills. Education can be offered in a conference setting, University or community college, public library, health fair, hospital, or other formal or informal setting. Topics must be relevant to people age 60 and older or caregivers of people age 60 and over.
- Adult Protective Services
Services where professionals act on behalf of an older person to protect them from neglect, exploitation, or abuse.
- Advocacy
Action taken on behalf of an older person to secure rights and benefits, such as receiving, investigating, or working to resolve disputes or complaints. Other actions may be pro-active in nature, such as professionals working with legislators or other public officials to ensure that the rights and needs of older persons are taken into account when developing laws and public programs.
- Aging Referrals
Providing information and assistance to individuals age 60 and over or their caregivers about current opportunities and services available to them within their community. In addition to providing information, these service providers can assess the problems and capacities of individuals, link them to available opportunities and services, and conduct follow-up to ensure that the individual received the services needed.
- Apartments
Apartments designed for people age 60 and over to live independently. Senior apartment complexes do not provide assistance with the activities of daily living.
- Arbitration and Mediation
Intervention between parties to help them reconcile differences, find compromises, or reach mutually satisfactory agreements.
- Area Agencies on Aging
Agencies who plan, coordinate and offer information about human services for older people and their caregivers, as directed by the Older Americans Act. Area Agencies on Aging (AAAs) help older adults remain in their home – if that is their preference – aided by services such as home delivered meals, home health care and whatever else it may take to make independent living a viable option. AAAs serve as portals to care, assessing needs, determining eligibility for assistance, purchasing home health and other services for income eligible seniors, and developing programs to respond to new needs as they arise. Many Area Agencies on Aging provide direct services such as senior centers and meal programs.
- Assisted Living
Assisted living is a special combination of housing, personal supportive services and health care designed to respond to the individual needs of those who require help with activities of daily living. Assisted living care promotes maximum independence and dignity for each resident and encourages the involvement of a resident's family and friends.
- Assisted Transportation
Provision of assistance, including escort if needed, to a person who has difficulties (physical or cognitive) using regular vehicular transportation. Assisted Transportation services usually require making reservations in advance. Drivers typically provide assistance for passengers to and from their front door to the bus or van when necessary.
- Assistive Products
Assistive products are devices, items and/or technology that aid persons with activities of daily living so they can be more independent.
- Care Management
(Also known as "Case Management") Through a home visit by a nurse or social worker, an assessment is conducted of an individual's health challenges, resulting in a "plan of care" for home-based services. Eligibility for financial assistance for services is also determined. This service is appropriate in circumstances where the older person and/or the caregiver are experiencing diminished functioning capacities, personal conditions or other conditions which require the provision of services by formal service providers.
- Caregiver
Family members or friends who are helping someone age 60 or over.
- Chore Services
Providing assistance to persons having difficulty with heavy housework, yard work, or sidewalk maintenance. (i.e. shoveling snow, lawn mowing, lawn raking, etc.)
- Companion Services
Going to see a homebound elder in order to comfort or help. Companions provide friendship and may also provide assistance to seniors who have difficulty with daily living tasks.
- Congregate Meals
Provision of a noon meal which complies with the Dietary Guidelines for Americans at a senior center or other group setting (restaurant, senior housing, etc.). Each meal must meet 1/3 of the current recommended dietary allowances and must be offered on a contribution basis rather than a set fee.
- Consumer Protection Services
Services designed to protect older individuals, groups, and organizations from any type of fraudulent, deceitful, or unfair transaction or trade practice. (i.e. mail solicitation, phone solicitation, etc.)
- Continuing Care Retirement Communities
Retirement Communities designed for individuals to enter at an apartment level and progress through the levels as health conditions and concerns increase. (Stages may include Apartments, Assisted Living, Nursing Homes, etc.)
- Counseling
To advise and to enable an older person or their family, via discussion or lending a sympathetic ear, to resolve problems (concrete or emotional) or to relieve temporary stresses encountered. Includes individual, family, and group counseling.
- Crisis Intervention
Counseling and/or intervention used to help individuals in crisis. Promotes effective coping that can lead to positive growth and change.
- Disability Referrals
Information and Assistance provided for people with disabilities (i.e. physical, cognitive, etc.). Also: an information and assistance service that specializes in help for persons with disabilities, regardless of age.
- Durable Medical Equipment
Medical products designed to promote independence with daily living (i.e. wheelchairs, walkers, hospital beds, grab bars, canes, commodes, transfer devices, and other medical equipment.)
- Elder Group Homes
Housing in a neighborhood setting for people aged 60 and over who need some assistance with daily living. Elder Group Homes must be occupied by either the owner or a resident manager. Individuals providing personal care must be trained. Older people residing in a group home must receive help in accessing community services.
- Elder Law Attorneys
Attorneys or other legal professionals who specialize in the rights of the elderly.
- Emergency Financial Assistance
Short-term financial assistance in a crisis situation. (i.e. paying past bills, rent eviction notices, utilities disconnect notices, etc.)
- Emergency Food
Provision of food during a crisis situation.
- Emergency Response Systems
The emergency response system allows a person experiencing a medical emergency at home to activate electronic components that transmit a coded signal via digital equipment over telephone lines to a central monitoring station. Most are connected to the telephone, but they may be connected to a smoke alarm, medication reminders, etc. Commonly known as "Lifeline" services.
- Employment Services
Job training and job placement services designed specifically for older workers. Age eligibility varies from program to program.
- End of Life
Information and Assistance provided about funeral planning, memorial planning, etc.
- Enrichment Classes
Classes for fun, enjoyment, personal growth, artistic hobbies, etc.
- Exercise
Activities to promote mobility, health and flexibility.
- Food Stamps
Coupons/vouchers used like cash to purchase most food items. Provided to low income households to improve their diets. (Must meet income guidelines for eligibility.)
- Friendly Visiting
Visiting an older person to offer comfort, help and friendship. May be provided by volunteers or paid providers. Friendly visitors do not provide help with the activities of daily living.
- Frozen Meals
Frozen (or canned) meals delivered to homebound people age 60 and over who are unable to cook for themselves. Frozen meals are most often provided for weekend use, when home delivered meal programs are not operating.
- General Hospitals
hospitals available to the general public.
- General Legal
Sources of information on a variety of legal issues, concerns or questions.
- General Referrals
Information and Assistance provided on any social service topic, not just services for people age 60 and over (for example – referrals for child care services).
- Grocery Delivery
Assistance with grocery shopping and the delivery of groceries for individuals who are physically unable to shop for their own groceries.
- Health Care Costs
Sources of help for payment of health care costs that are not covered by insurance.
- Health Clinics
Preventative health services for older adults. Examples include programs that conduct health assessments, provide immunizations, perform simple procedures such as foot care, and teach people ways to maintain, restore, and improve their health as older adults. Services are often provided at a reduced rate and are provided in settings convenient for people age 60 and over.
- Home Delivered Meals
Hot noon meals delivered to homebound people age 60 and over who are unable to cook for themselves. Many programs are available on a contributions basis rather than for a set fee.
- Home Modifications
Changes to the design or layout of one's home to improve convenience and independence due to physical limitations brought about by age or disability (i.e. ramps, moving appliances to a main floor, making the home handicapped accessible, installing showers, etc.).
- Home Repair Costs
Financial assistance for home repairs.
- Homeless Shelters
Residential facilities for individuals and families who otherwise have no homes.
- Homemaker Services
Providing assistance to persons having difficulty with one or more of the following activities of daily living: preparing meals, shopping for personal items, using the telephone, doing light housework, etc.
- Hospice Care
Health care and social services provided at home or in a homelike setting for people with terminal illness.
- Housing Assistance
Financial assistance for housing provided on a continued or one-time basis (i.e. section 8 rent, rent rebates, property tax credits, HUD, etc.).
- Income Tax Assistance
Income tax preparation and filing services provided by knowledgeable volunteers or for a low fee.
- Insurance Counseling
Assistance with understanding insurance policies and claims, including Medicare, Medicaid, supplemental insurance and private insurance.
- Legal Education
Education about legal issues of concern to seniors and their family members.
- Liquid Supplements
Nutritional drink provided as a dietary supplement for eligible seniors, often delivered with home delivered meals programs or by another home care service.
- Long Term Care Insurance
Insurance to provide for home based or institutional services (social, personal, and health care services) over a sustained period of time due to frailty or incapacity.
- Maintenance/Repair
Source of help for seniors to improve or maintain their residence, appliances, etc.
- Material Aid
Aid in the form of cash, goods or material items (i.e. clothes, food, physical products, etc.).
- Medicaid
Sources of information about Medicaid services such as eligibility, claims and application procedures. Medicaid provides payment for hospital and medical services to low income people.
- Medical Alert Jewelry
Jewelry that depicts a medical condition or impairment. The jewelry can be in the form of bracelets or necklaces. (examples include: safe return information for Alzheimer's sufferers who wander, medication information, allergies, health conditions, etc.)
- Medical Supplies
Programs or organizations who help pay the costs of medical supplies or who provide medical supplies at a reduced cost.
- Medicare
Services that help people with information about and access to the national social health care program for older people. All U.S. citizens aged 65 and older are eligible.
- Medication System
Device that distributes the proper dosage of medications at a specified time. Most systems use an alarm, bell or other sound to notify the recipient that it is time to take their medicine. Some systems notify recipients through their television screen or computer.
- Memory Loss
An organization providing information about memory loss to the general public. Also included are organizations that provide services to people with memory loss and/or their families.
- Nursing Homes
A residential facility that provides extended health care, skilled nursing care, and intermediate care for people who are unable to care for themselves.
- Nutrition Education
Promoting better health through awareness of nutritional influences. Provided one on one or in a group by a dietitian or individual of comparable expertise.
- Organizations/Associations
Provide information or advocacy services in the field of aging to the general public or to professionals in aging.
- Other Health Conditions
Organizations providing information about other specific health conditions to the general public. Also included are organizations that provide services to people with other specific health conditions and/or their families.
- Personal Care Assistance
Assistance with bathing, dressing, hair care and other personal needs in ones own place of residence.
- Personal Financial Management Counseling
Advise and assistance to resolve financial problems or to relieve temporary financial stresses. Includes financial counseling, checkbook balancing, check writing, etc.
- Pharmacy Delivery
Home delivery of pharmaceuticals for people who are physically unable to pick up their own.
- Prescription Assistance
Discount cards or programs to help pay for prescriptions.
- Preventative Health
Immunizations, health screenings, education and other programs aimed at early detection or prevention of illness, disability and disease.
- Psychiatry
Services offered by a psychiatrist that are specifically targeted to an older population and/or their caregivers. A psychiatrist makes specific diagnosis of mental disorders, prescribes medications, and provides counseling treatments. (Psychiatry may be offered in an out-patient or in-patient setting).
- Public Health
(County Health Departments) Provides education and services that maintain the health of community members. Free or reduced cost services are available based on age and income. Services include flu shots, health screening, foot clinics, etc.
- Public Transportation
City bus services that provide discounts to senior citizens.
- Recreation
Leisure activities designed for the unique needs and interests of older people. Examples include sports, tours, performing arts, games, crafts, library-based activities (including delivery), etc.
- Relaxation
Relaxation services such as therapeutic massage and meditation that are provided specifically for older adults or are provided to older adults at a discount.
- Representative Payee Services
Financial management services for individuals who need someone to manage their funds and federal government benefits on their behalf.
- Respite, In-Home
Provision of care for a dependent adult in the person's own home, so that their spouse, family member or other care provider can have some personal time.
- Respite, Out of Home
Provision of care for a dependent adult in an adult day care, nursing home or other out of home setting, so that their spouse, family member or other care provider can have some personal time, go on vacation, etc.
- Retirement Communities
Communities that are designed for senior citizens who are relatively healthy. Communities are in apartment, town house, or condominium settings. Provides minimal or no assistance with health care. Does not increase care as needs arise. Requires a buy-in or entrance fee.
- Senior Centers
a gathering place where older adults can enjoy social, physical and recreational activities as well as a hot noon meal. Health screening services are often available also.
- Skilled Nursing
Skilled Nursing services provides actual medical care in a person's home. Examples include medication assistance, wound care, IV therapy, etc.
- Social Security Retirement Benefits
Cash income payments provided to people who are elderly, have a disability, or are a Survivor.
- Subsidized Rental Housing
Rental housing (apartments, houses, etc.) where the rent is reduced based on client's income. (i.e. Section 8 housing, low-income senior apartments, HUD housing.) Also includes housing authority offices where applications for subsidized housing are processed.
- Substance Abuse Treatment
Counseling provided for older persons who need help due to the misuse of medications, alcohol, certain drugs, and other toxins. (Substance abuse treatment may be offered in an in-patient or out-patient setting.)
- Supplemental Insurance
Insurance policies which provide coverage for services not covered by Medicare. Also, organizations that provide assistance understanding policies, medigap insurance, etc.
- Supplemental Security Income
Cash income for people who are elderly, have a disability, are a refugee, or are blind.
- Support Groups
Meetings for supportive purposes for specialized conditions or situations to enhance the health, happiness or comfort of those people with said condition or situation or the families or friends of those individuals.
- Telephone Reassurance
Daily phone calls to a homebound elder to check on their well-being or provide reassurance.
- Tenant/Landlord
Provision of legal advice on rental property and rental contract issues.
- Utility Assistance
Financial assistance programs for utility bills and heating bills.
- Vehicle Modifications
Providers who modify vehicles to enable people with disabilities to continue driving. Also includes the installation of wheelchair lifts for transporting passengers in wheelchairs.
- Veterans (Insurance)
Provide answers to questions about veteran's insurance and other benefits provided to veterans.
- Volunteer (Transportation)
Provision of transportation to important health care appointments or for essential shopping by a volunteer in their private vehicle.
- Volunteer Services
Opportunities for meaningful work as a volunteer.